Request an installation for a Migration

Updated by Bob Medlin

Request a Migration using the Customer Service Portal

This case allows you to plan the installation of a newly ordered Masternaut Connect unit on a vehicle already fitted with a Masternaut first generation telematics solution (or a currently Defitted/Deactivated solution). If you have not already done so, speak to your account manager about migrating before requesting a migration in the Customer Service Portal.
The Masternaut Customer Portal can be accessed at or through Masternaut Connect using MyMasternaut link which can be found in the administration section.

Select the Migration case type, then:

Select the new solution you are migrating to - Please select the new solution (equipment shipped) that you would like to install. Please take care to select the correct solution based on the address where the unit (equipment) was shipped.

Where is the old unit? - Please select where the existing unit to be migrated is; either it is installed and tracking one of your vehicles, or you would like to migrate a Defitted/Deactivated unit.

Depending on what has been selected above: 

  • Selecting “currently installed vehicle” will prompt you to confirm “which installed vehicle would you like to migrate?”
  • Selecting “previously defitted/deactivated solution” will skip the “which installed vehicle would you like to migrate?” section and take you directly to confirm the new vehicle registration

Which installed vehicle would you like to migrate? - Type the registration or name of your vehicle into the search box and click Confirm to show detailed information about your vehicle. This will match the name you have given the vehicle in the current tracking platform. At this point, you will also be asked to confirm if you are installing the new solution (equipment) into this vehicle or into a new one.

Please confirm vehicle registration: Please type in or confirm the specific registration/VIN (Chassis Number) for the vehicle to be installed.  This is important to allow us to confirm the vehicle CANbus specifications for the new solution before we plan any installation visits.

  • Check that the information displayed is correct
  • If not, update the information and click Confirm

If the vehicle is not found, click Enter Manually and enter the vehicle details.

 What are your preferred dates? Please select up to 3 preferred dates for the migration and specify if the vehicle is available, All Day, AM, or PM. Please note that Saturdays will incur an additional charge. Contact Masternaut Deployment team for more information.

Where do you want the work to take place? - Please tell us if the Migration will occur at the delivery address of the solution (equipment) or another site. Note that the telematics solution(s) must be on site and made available to the Masternaut engineer for the installation to be completed, otherwise cancellation charges may apply.

Who should we contact to schedule the work? - Please inform us who we should contact if we are unable to meet your preferred dates. They will also receive a confirmation when the appointment has been booked and we will contact them on the day of the Migration should any issues occur on the day.

Use the Additional Information section to provide us with further information on your request. Example: Opening hours, site inductions.

Click on the Save button to confirm the case. You will receive an email confirming that your request has been raised and another with the date and time of when the appointment has been scheduled. Please make your vehicle and installation equipment available for that time.

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