Updated by Bob Medlin

Deactivate is a request to switch off a device leaving the hardware installed in the vehicle. This means the vehicle does not need to be taken off the road and can continue to be used whilst a Replacement Hardware Installation is completed into a new vehicle.

Select the Deactivate case type, then:

  1. Fill out the Contact Name, typically yourself, so we know who to contact if we need additional details and who to keep informed of our progress
  2. The registration of the vehicle to be deactivated in the Select vehicle for deactivation section
  3. A purchase order number in the Add purchase order details field

Once you click Save, you will instantly receive entitlement for a Replacement Hardware Installation and the device will be deactivated in no less than 10 days.

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