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4 steps to install your fleet and get started

Step 1: Request shipping of your devices

Shipping your solution

Step 2: Book device installations or prepare for self-installs

Request an installation for a new vehicle

Step 3: Get your drivers onboard

Communicating with your drivers

Drivers - Frequently asked Questions

Driver communication email

Using the in-cab coach

In-cab coach

How to coach your drivers

Using the SmarterDriver app

For Managers

How to give access to the SmarterDriver mobile app

How to manage jobs with Masternaut On Time

How to improve driver behaviour

How to approve and report on mileage expenses

Setting up your vehicle checks solution

Following up vehicle checks

For Drivers

Improve your driving with the SmarterDriver app

View jobs with the SmarterDriver app

Perform vehicle checks with the SmarterDriver app

Submit your mileage claims with the SmarterDriver app

Step 4: Get started with Connect

Get Started with Connect

Group / Hierarchy

Vehicle

Role

User

Driver

Upload driver keys

Using Connect to manage your fleet

Connect's new navigation

Navigating the new-look Masternaut Connect

Live Positions

Live positions

Journeys

Journeys

Timesheets

Timesheets

Reports

How to subscribe to a report

How to regenerate a report

Report on Out of hours/Working hours

Customise your reports

Track Fuel usage

Identify not used vehicles

Track Idling

Activity reports

Journey reports

Idling reports

Time at Location report

Not Moved Report

Input Usage Report

Alerts

Alerts

SMS Alert FAQ

Locations (POI)

Locations POI

Fuel savings

How to save fuel using Connect

Maintenance

Vehicle Maintenance

Masternaut On Time

On Time FAQ

Settings and admin

How to reset a user's password

Forgot your Connect password?

Mass upload features

Mass import: Connect users

Mass update: vehicles

Mass import: Drivers

Fuel card

Start with Masternaut Fuel (fuel card)

Fuel card: Setup roles

Fuel card: Link manually unmatched transactions

Fuel card: Import of Fuel Card Transactions

Connected Cameras

Connected cameras

MoveElectric

EV transition tool

Managing electric vehicles in Connect

Incident Management

Incident Management

What is Incident Management?

How does Incident Management help?

How does Incident Management work?

How are incidents detected?

What vehicles can use Incident Management?

How do I get access to Incident Management?

Do I need additional hardware to use Incident Management?

Do you work with an Incident Management company? If so, who? Could I get this information directly? - saving time/ money & improving driver safety.

Will an incident be detected if my vehicle is hit when parked up?

How accurate are the Incident Management recordings and the alerts?

I have been shunted at low impact, why hasn't this been detected?

Cold Chain Solutions

Cold Chain Solutions

Lomaco

Lomaco

Changing your fleet

Defit & Refit

Defit

Refit

Request an installation for a Migration

Request an installation for an Upgrade

Deactivate

Replacement Hardware Installation

Getting help and support

Introduction to the Customer Service Portal

Customer Service contact details

Customer portal access information

Finance contact details

Tachofresh access information

Browse by hardware

Pulse

Pulse user guide

M210

M210 installation guide

M210: How to name or rename a vehicle

Tachofresh

What is Tachofresh?

Get Started with Tachofresh

Tachofresh FAQ

DVS Camera solution

Your OEM vehicle

Request an activation for a new OEM vehicle

FAQs for Ford OEM vehicles

Welcome on board! ​>​ ​Changing your fleet

Changing your fleet

7 articles

Defit & Refit

Remove a Masternaut telematics solution from one of your vehicles (defit) and install it into another vehicle (refit) at the same location and time.

Updated 1 year ago by Olivier

Defit

Defit is a request to remove a Masternaut telematics solution from one of your vehicles

Updated 2 years ago by Olivier

Refit

Refit: installation of a previously defitted solution into one of your new vehicles.

Updated 2 years ago by Olivier

Request an installation for a Migration

This guide shows you how to plan the installation of a newly ordered Masternaut Connect solution on a vehicle already fitted with a Masternaut first generation telematic solution.

Updated 2 years ago by Anant Kapoor

Request an installation for an Upgrade

Upgrade request allows you to plan the installation (Retrofit) of an additional new feature (e.g. Lightbar or CANbus connection) ordered on a vehicle already fitted with a Masternaut unit.

Updated 2 years ago by Anant Kapoor

Deactivate

Deactivate is a request to switch off a device leaving the hardware installed in the vehicle.

Updated 2 years ago by Jerome De Biasi

Replacement Hardware Installation

Installation of a previously deactivated solution where Masternaut will install new hardware.

Updated 2 years ago by Jerome De Biasi

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