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4 steps to install your fleet and get started

Step 1: Request shipping of your devices

Shipping your solution

Step 2: Book device installations or prepare for self-installs

Request an installation for a new vehicle

Step 3: Get your drivers onboard

Communicating with your drivers

Drivers - Frequently asked Questions

Driver communication email

Using the in-cab coach

In-cab coach

Using the SmarterDriver app

For Managers

How to give access to the SmarterDriver mobile app

How to manage jobs with Masternaut On Time

How to improve driver behaviour

How to approve and report on mileage expenses

Setting up your vehicle checks solution

Following up vehicle checks

For Drivers

Managing Driver Identification and Privacy

Improve your driving with the SmarterDriver app

View jobs with the SmarterDriver app

Perform vehicle checks with the SmarterDriver app

Submit your mileage claims with the SmarterDriver app

Step 4: Get started with Connect

Get Started with Connect

Group / Hierarchy

Vehicle

Role

User

Driver

Upload driver keys

Using Connect to manage your fleet

Connect's new navigation

Navigating the new-look Masternaut Connect

Live Positions

Live positions

Journeys

Journeys

Low Emission Zone

Timesheets

Timesheets

Reports

How to subscribe to a report

How to regenerate a report

Customise your reports

Alerts

Alerts

SMS Alert FAQ

Locations (POI)

Locations POI

What are locations?

How do I organise multiple locations?

How do I manage location groups?

How do I add a location?

Adding a location via the map

Adding a location via the manage location page

Adding a location via the API

Adding a location via the file import

How do I view a location I've added?

How do I edit a location I've added?

How do I remove a location I've added?

Search Locations

How do I check if a vehicle is at a saved location?

Maintenance

Vehicle Maintenance

Maintenance Service Reminders

Masternaut On Time

On Time FAQ

Settings and admin

How to reset a user's password

Forgot your Connect password?

Mass upload features

Mass update: vehicles

Mass import: Drivers

Fuel card

Start with Masternaut Fuel (fuel card)

Fuel card: Setup roles

Fuel card: Link manually unmatched transactions

Fuel card: Import of Fuel Card Transactions

Connected Cameras

Connected Cameras - Frequently Asked Questions

Connected cameras

MoveElectric

EV transition tool

Managing your Electric Vehicles (EVs) with MoveElectric

Incident Management

Incident Management

Cold Chain Solutions

Cold Chain Solutions

Lomaco

Lomaco

Changing your fleet

Defit & Refit

Defit

Refit

Request an installation for a Migration

Request an installation for an Upgrade

Deactivate

Replacement Hardware Installation

Getting help and support

Introduction to the Customer Service Portal

Customer Service contact details

Finance contact details

Browse by hardware

Pulse

Pulse user guide

M210

M210 installation guide

M210: How to name or rename a vehicle

Tachofresh

What is Tachofresh?

Get Started with Tachofresh

Tachofresh FAQ

DVS Camera solution

Your OEM vehicle

Request an activation for a new OEM vehicle

FAQs for Ford OEM vehicles

Michelin Connected Fleet

How to manage Tacho alerts

HGV Navigation

Tachograph live alerts

Tacho Notifications for Michelin Connected Fleet Customers

Trailer Premium - FAQs

Live Tacho View

Welcome on board! ​>​ ​Changing your fleet

Changing your fleet

7 articles

Defit & Refit

Remove a Masternaut telematics solution from one of your vehicles (defit) and install it into another vehicle (refit) at the same location and time.

Updated 4 months ago by Olivier

Defit

Defit is a request to remove a Masternaut telematics solution from one of your vehicles

Updated 4 months ago by Olivier

Refit

Refit: installation of a previously defitted solution into one of your new vehicles.

Updated 4 months ago by Olivier

Request an installation for a Migration

This guide shows you how to plan the installation of a newly ordered Masternaut Connect solution on a vehicle already fitted with a Masternaut first generation telematic solution.

Updated 4 months ago by Anant Kapoor

Request an installation for an Upgrade

Upgrade request allows you to plan the installation (Retrofit) of an additional new feature (e.g. Lightbar or CANbus connection) ordered on a vehicle already fitted with a Masternaut unit.

Updated 4 months ago by Anant Kapoor

Deactivate

Deactivate is a request to switch off a device leaving the hardware installed in the vehicle.

Updated 4 months ago by Jerome De Biasi

Replacement Hardware Installation

Installation of a previously deactivated solution where Masternaut will install new hardware.

Updated 7 months ago by Jerome De Biasi

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