TPMS In Life Replenishment - Frequently Asked Questions
In Life Replenishment - FAQs
Our TPMS solutions allow you to keep on top of your fleet's tyre pressures and react to changes in pressure before they become problems through costly breakdowns, time consuming loss of productivity and environmentally unsustainable use of tyres. As tyres are changed through replacement cycles or through service work on the vehicles, it is possible that replacement TPMS sensors will need to be fitted. As such, additional TPMS sensors can be included into your contract allowing you or your service provider to fit them when needed to ensure continuity of TPMS coverage.
WHAT TO CONSIDER?
At the start of the contract, you need to consider your fleet size and number of running wheels (including spares). This will help influence your decision as to how many replacement sensors you will need across the life of the contract. Once you have settled on a number, you need to decide if you will self install (someone within your operation will fit the sensors - such as a workshop team) or you require the replacement sensors to be fully installed by a service agent. Once you have decided these elements, the additional costs will be added to your contract. Should you run out of replacement sensors during the life of the contract, additional replacement sensors can be supplied either as individual purchased items or by adding an additional replacement allowance to the contract (see below for more information)
USEFUL INFORMATION
How many sensors will I need?
This will be down to you, the customer and your service provider and will be based upon maintaining the health of your TPMS coverage. The required amount of sensors you request should cover the full duration of your contract and will initially be sent out as an annualised amount. For example, if you think you require an additional 50 sensors for your fleet and you have a 5 year contract, the first batch will be one year's worth, i.e. 10 sensors. After that first batch is sent out, all other sensors will be requested from reports indicating when sensors need to be changed.
What if I use more than my annualised amount?
Once you use your first batch of sensors up, your service provider can request more sensors out of your agreed contractual allowance. Once you’ve used all your contracted allowance up (regardless of when during the contract this is) you can order additional sensors and pay for them as a hardware purchase, or alternatively place an additional order as a contract upgrade for further sensors should the required amount be significant.
How do I pay for them?
The cost of the additional sensors will be added into the monthly contracted amount - speak to your account manager for pricing information. Should you need to buy individual sensors once you’ve used your contract allowance up, they will be charged individually as a hardware purchase.
What happens if a sensor is faulty or not working?
Any faulty sensors should be sent back via your service provider using the correct returns process. Any faulty sensors will be replaced free of charge and not from your contractual allowance of replacement sensors.
Where should I keep my sensors?
This is a decision that should be made in consultation with your tyre service agent as it's important that they get shipped to the most appropriate location where the majority of tyre service work gets done to maximise the opportunity to ensure that any TPMS sensors that need replacing are captured.
Who is responsible for fitting my sensors?
There are two options, self install, where you are responsible for managing the fitting of the replacement sensors, or managed installation where the customer pays for the sensor and installation and we will arrange for the sensor to be fitted via a service provider.
How will I know when a TPMS sensor needs replacing or is missing?
Customers can identify missing TPMS in the platform via reports or request the reports from the MCF team. This will allow service providers to investigate and replace sensors where no data is being generated.
