FAQs for PSA (Stellantis) OEM vehicles

Updated by Matt Childs

General Queries

 

I have new vehicles in my fleet, how do I know if these vehicles are compatible?

Please speak to your account manager or the customer service team first so they can carry out a vehicle compatibility check for you. This needs to be done before adding new vehicles on your customer service portal.

 

I have an issue with my Stellantis vehicle data, which is inaccurate or not updating, what should I do?

Please get in touch with the MCF customer services team with any issues surrounding your vehicle data. You can email them at: customer.service@masternaut.com

 

Stellantis Hardware

 

How can I turn the vehicle’s privacy settings on and off?

Please check the information provided during the onboarding process. For further information please see the owner's manual supplied with the vehicles.

 

Data relating to one of the vehicles in my fleet has stopped displaying within MICHELIN Connected Fleet's platform (Connect). How can I resolve this? 

Firstly, check the privacy settings in the vehicle. If this is set to transmit data then please get in touch with the MCF customer services team. You can email them at: customer.service@masternaut.com.  If it isn’t set to transmit data, then please turn this on to ensure data is displayed correctly within MICHELIN Connected Fleet's platform (Connect).

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