Steps To Set Up Your OEM Integrations

Updated by Matt Childs

Many OEM vehicles can report information directly to your Michelin Connected Fleet account.

Depending on which OEM you are connecting to your account, there are actions that you must take in order to allow a qualified OEM vehicle to transmit needed information to us.

Here is a list of compatible OEM's (we will confirm individual vehicle compatibility upon receipt of your vehicle list):

Please use the menu to the right (or scroll down) to select your vehicles OEM. Follow the actions you may be required to complete to enable your OEM vehicle to successfully transmit data to your Michelin Connected Fleet account.

Each OEM has different enablement instructions. Additional steps may be needed for certain year, makes, and models.

GM OEM enablement Instructions

 STEP 1 – CONFIRM YOU HAVE PROVIDED CONSENT TO OnStar TERMS & CONDITIONS 

 If you have not, locate your GM Fleet Account Number (FAN) 

  • Go to: GM E-Signature Portal  
  • Complete OnStar Terms & Conditions: 
  • Review details about the T&C’s on the home page and click ‘I have read and agree’. 
  • On the GM e-Signature page, provide the requested contact information and click ‘Launch Electronic Signature Process’ button. 
  • Review the E-Sign Disclosure and click, ‘Yes, I agree to sign electronically’. 
  • Review the OnStar Fleet Master Account Service Subscription Agreement and click the yellow ‘Click Here to Sign’ button. 
  • Download a copy of the contract for your records. A copy will also be emailed to you. 

 STEP 2 – CONFIRM ALL VEHICLES ARE LISTED 

  • Ensure all the vehicles you wish to track are visible in your GM Fleet account. 
  • If your vehicle is not in the list, you will need to add the vehicle(s) manually.  
  • During the process of adding your vehicles to your account, you are asked to enter your FAN: 
  •  GM may require you to provide acceptable proof of eligibility documents. Vehicle titles, registration, or proof of insurance on company vehicles are acceptable.

 

If you run into any issues adding a vehicle to your account, please reach out to our MICHELIN MyConnectedFleet deployment team at 1-833-623-2858. We can work with our partners to get you vehicle added to your GM fleet account number (proof of vehicle ownership will be required.)       

 STEP  3 – ENABLING ONSTAR OR LOCATION SETTINGS (if  available on your vehicle and not currently active) 

 OnStar:     

  • Confirm that location settings are enabled for the vehicle. 
  • Some of your company’s GM vehicles may require OnStar hardware activation so that OnStar may communicate with the vehicle. This can occur if the vehicle tracking unit is in a dormant state, is disabled, or has not been configured. A brief process must be followed by the driver of these vehicles beginning with a Blue Button Key Press (BBKP).  
  •  Please advise the drivers of these vehicles to follow the steps below between the hours of 8am and 9pm Eastern Standard Time (EST), Monday - Saturday:   
  1. 1. Press the blue 'OnStar' button. This is typically located on the rearview mirror, dashboard, or overhead console.
  • Listen closely to the prompts, as you may have to push the button a second-time.
  1. When you're connected to an OnStar advisor, say: "Please transfer me to a Fleet Advisor."
  2. The advisor will transfer you to a Fleet Advisor (if not already connected to a fleet advisor). Once transferred, say: "I am calling from <Company Name> to active my OnStar hardware."
  3. The advisor will likely ask you to confirm you are the driver/authorized individual and ask you to confirm either your account PIN (this is typically a default 9999 for fleet vehicles), the company's name (if not already provided by driver) and the city/state of the headquarters, OR the company's fleet account number (FAN).
  4. The advisor will let you know they are going to activate the vehicle and may ask to place you on hold while doing so. Once the activation is complete, the advisor will come back on the line and let the driver know if the activation was successful. (This should only take a few minutes).
  • In the rare instance the activation signal fails, the advisor will inform the driver of the failure and escalate the case to OnStar. In these situations, the driver will need to press the blue 'OnStar' button again to re-attempt the activation.

Here are some tips to help your drivers activate their GM OnStar hardware: 

Allow between 10 and 15 minutes to complete the call. 
Stay on the call until the advisor tells them that the hardware has been updated. 
Make the call from an area where cellular coverage is reliable and consistent (for example, not from an underground car park). 

Location Settings: 

A subset of GM vehicles may require Location Settings to be enabled to allow your vehicles to report GPS data. If they are available and disabled in the vehicle, follow the steps below to enable: 

  1. OnStar Main Menu  - In the OnStar dashboard menu, select Settings. 
  1. Settings Menu – In the Settings menu, select Privacy 
  1.   Privacy Menu – In the Privacy menu, toggle Location Services to On.  

 STEP 4 - NOTIFY US 

Please confirm to us via email to mcfna-deployment@michelin.com as soon as you’ve completed the above steps.  In the email, please provide us with the best number and time to reach you. 

It can take between 3 - 5 days after e-signature before GM starts transmitting your vehicle tracking information.

FORD OEM enablement Instructions

STEP 1 – LOG INTO YOUR FFM (FORD FLEET MANAGER ACCOUNT)

If you do not have a FFM account, click HERE and select ‘Get Started’ to create one.

 STEP 2 - PICK YOUR VEHICLES

  • Ensure all the vehicles you want to provide consent for are visible.
  • If your vehicle is not in the list, you will need to add the vehicles manually, either individually or by bulk upload with a CSV file. Select the ‘Add Vehicles’ button to start the process. You will need the 17 character VIN number in order to do this.

 STEP 3 - PROVIDE CONSENT

  • Use the bulk actions button to easily add and remove consent or delete vehicles.

  • When adding consent, please ensure you select ‘Motorq, INC US or Canada’ as the service provider from the drop down.
  • VIN’s not present in your FFM account may require proof of ownership prior to consent. Ford will identify VIN’s needing ownership documentation. Email fcseu1@ford.com your FFM account number and  verification of ownership documentation – one of the following is acceptable: bill of sale, registration, title, or insurance card. Once verified, you should see all vehicles listed in the ‘Vehicles Tab'.
  • Select all the vehicles you want to provide consent for.

STEP 4 – DETERMINE IF YOUR VEHICLE REQUIRES CONNECTIVITY SETTINGS TO BE ACTIVATED

 Check the vehicle user manual to determine if your vehicle has a settings option to turn on Connected Vehicle Features (this option is not required/available on some makes and models).

 If this option is not available on your vehicle, proceed to STEP 6.  

  • In an area of good signal, ignition-on the vehicle and in the vehicle infotainment screen, tap Settings
  • From the Settings, tap either FordPass or Connectivity  (name and screen view varies based on vehicle make, model and year).
  • Next, tap either the ‘Connected Vehicle Features’ or ‘Vehicle Connectivity’ option (name and screen view varies based on vehicle make, model and year).
  • Next, ensure all data and connectivity options are enabled (options vary by vehicle make, model and year).

  • Next, cycle the ignition (turn the vehicle off, and then restart the vehicle). This step is necessary to start the data transmission process.

STEP 5 – (OPTIONAL) CONFIRM THE FORD SYNC SOFTWARE IS UP TO DATE.

SYNC is the software in Ford vehicles that powers the vehicle’s connectivity to vehicle data, entertainment, navigation, Bluetooth connection, voice recognition, and Wi-Fi. It is accessed through the vehicle’s infotainment interface. Occasionally, this software needs to be updated to stay up to date with configurations, security, and features.

 This step is recommended if you have older Ford vehicles in your fleet.

 To check if your software is up to date:

  1. Click into Update Ford SYNC® & Navigation Maps | Ford Owner Support
  1. Input the VIN and click ‘Check for Update’
  2. If SYNC update is available, proceed with updating the vehicle via Wi-Fi, USB, or visit your Ford dealership     (Detailed instructions can be found here).

STEP 6 - NOTIFY US

  • Please confirm to us via email to mcfna-deployment@michelin.com as soon as you’ve completed the above steps. In the email, please provide us with the best number and time to reach you.

STELLANTIS OEM enablement Instructions

STEP 1 – PROVIDE US WITH THE VIN NUMBERS OF THE VEHICLES YOU WISH TO ACTIVATE

STEP 2 – WE WILL CONTACT YOU IF WE ARE UNABLE TO ACTIVATE A VEHICLE ON YOUR LIST

 There are two possible reasons we are not able to activate a vehicle:
  1. During the pandemic, certain vehicles were shipped without the location hardware installed. Without this hardware, the vehicle is not able to transmit data. We will not be able to active those vehicles.
  2. Some vehicles that have the location hardware installed may have out of date software. In this instance, we will identify those vehicles and provide you with instructions on how to do an OTA (Over The Air) update.
Part of this process will require that the vehicle be driven or ignition on for 20 minutes.

STEP 3 – IF AN OTA UPDATE IS REQUIRED, PLEASE NOTIFY US ONCE YOU HAVE SUCCESSFULLY COMPLETED THE OTA PROCESS

  • Please confirm to us via email to mcfna-deployment@michelin.com as soon as you’ve completed the above OTA update. In the email, please provide us with the best number and time to reach you.

TESELA OEM enablement Instructions

STEP 1 – PROVIDE THE VIN NUMBERS OF THE VEHICLES YOU WISH TO ACTIVATE

STEP 2 – A MICHELIN CONNECTED FLEET TEAM MEMBER WILL CONTACT YOU TO PROVIDE AN ACTIVATION EMAIL ADDRESS

Every Tesla driver will be required to have a Tesla account on their mobile device.

If your driver does not have a Tesla account, they can create one by following the below steps:

  1. Navigate to the Google Play Store for Android devices or the Apple App Store for iOS devices and download and install the Tesla app.
  2. Open the app and tap on Create Account.
  3. Enter the required fields to create the account.      
  • Each driver will be required to log into their Tesla account and enter the email address provided by the MICHELIN MyConnectedFleet representative. This will allow your vehicle to share necessary vehicle tracking data via the could.

STEP 3 – NOTIFY US

 Please confirm with us via email to mcfna-deployment@michelin.com as soon as you’ve completed Step 2.

  •  In the email, please provide us with the best number and time to reach you.
Please allow up to 4 days to complete the setup process.

RIVIAN OEM enablement Instructions

STEP 1 – PROVIDE THE VIN NUMBERS OF THE VEHICLES YOU WISH TO ACTIVATE

STEP 2 – MICHELIN MyConnectedFleet WILL ELECTRONICALLY VERIFY YOUR LISTED VEHICLES ARE SET UP AS COMMERCIAL VEHICLES AND NOT CONSUMER USE VEHICLES

  • Vehicles must be set up as commercial vehicles in order to transmit the necessary data required to provide tracking information on your account.
  • If a vehicle is set up as a consumer vehicle, no action is needed from you. We will work with Rivian to port any consumer vehicles to a commercial state.
The porting process may take between 5 – 7 days before the vehicle will start communicating the necessary vehicle tracking data via the cloud. Vehicles that are already set up as commercial vehicles should start transmitting data within 48 hours.

TOYOTA OEM enablement Instructions

STEP 1 – LOG INTO YOUR TOYOTA FLEET ACCOUNT

If you do not have a Toyota Fleet account, follow the steps in this link to create one:  Toyota Fleet Enrollment.

 STEP 2 – CONFIRM ALL VEHICLES ARE LISTED

  • Ensure all the vehicles you wish to track are visible in your Toyota Fleet account.
  • If your vehicle is not in the list, you will need to add the vehicle(s) manually.
  • Toyota may require you to provide acceptable proof of ownership documents. Vehicle titles, registration, or proof of insurance on company vehicles are acceptable.

 STEP 3 – NOTIFY US

  • Please confirm to us via email to mcfna-deployment@michelin.com as soon as you’ve completed the above steps.  In the email, please provide us with the best number and time to reach you.

VOLKSWAGEN OEM enablement Instructions

STEP 1 – PROVIDE THE VIN NUMBERS OF THE VEHICLES YOU WISH TO ACTIVATE

Determine if any of the provided vehicles have Volkswagen Car-Net enabled (Volkswagens GPS tracking program). If none of the vehicles on your list have Car-Net enabled, skip to Step 3.

If any of the vehicles you wish to activate have Car-Net enabled, please note which vehicles they are when you submit your vehicle list.

STEP 2 – UNENROLL VEHICLES THAT HAVE VOLKSWAGEN CAR-NET ENABLED

  • Vehicles must have Car-Net disabled in order to transmit the necessary data required to provide tracking information on your MICHELIN MyConnectedFleet account.
  • If a vehicle has Car-Net enabled, follow the instructions below to unenroll the vehicle:

For Model Year 2020 and newer, you can unenroll via:

  1. Web site at Car-Net website
  2. Your VW mobile app
  3. Calling the Car-Net Response Center at 1-833-648-2735

For Model Year 2019 and older, you can unenroll by calling 1-877-820-2290

Once you have unenrolled the vehicles from Car-Net, please notify us via email at mcfna-deployment@michelin.com.

STEP 3

Please allow up to 48 hours to complete the setup process.

MERCEDES-BENZ OEM enablement Instructions

STEP 1 – PROVIDE THE VIN NUMBERS OF THE VEHICLES YOU WISH TO ACTIVATE

STEP 2 – NOTIFY US IF ANY LISTED VEHICLES ARE NOT DRIVEN ON A REGULAR BASIS

  • Vehicles that are not driven regularly may go into a deep sleep state. In order to properly enroll your vehicles so they can transmit information to your MICHELIN MyConnectedFleet account, the listed vehicles should be driven within 3 days of activation.
  • If all of your listed vehicles are driven regularly, skip to Step 3.
If any of the listed vehicles are not driven on a regular basis, please please note which vehicles they are when you submit your vehicle list.

STEP 3

Please allow up to 48 hours to complete the setup process.

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