4 steps to install your fleet and get started
Step 1: Request shipping of your devices
Request an installation for a new vehicle
Shipping your solution
Step 3: Get your drivers onboard
Communicating with your drivers
Drivers - Frequently asked Questions
Driver communication email
Using the in-cab coach
In-cab coach
Using the SmarterDriver app
For Managers
How to give access to the SmarterDriver mobile app
How to manage jobs with Masternaut On Time
How to improve driver behaviour
How to approve and report on mileage expenses
Setting up your vehicle checks solution
For Drivers
Managing Driver Identification and Privacy
Improve your driving with the SmarterDriver app
View jobs with the SmarterDriver app
Perform vehicle checks with the SmarterDriver app
Submit your mileage claims with the SmarterDriver app
Step 4: Get started with Connect
Group / Hierarchy
Vehicle
Role
User
Driver
Upload driver keys
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Navigating the new-look Masternaut Connect
Get Started with Connect
Using Connect to manage your fleet
Live Positions
Live positions
Journeys
Low Emission Zone
Timesheets
Reports
How to subscribe to a report
How to create a report
Customise your reports
Alerts
SMS Alert FAQ
Locations (POI)
Locations POI
What are locations?
How do I organise multiple locations?
How do I manage location groups?
How do I add a location?
Adding a location via the map
Adding a location via the manage location page
Adding a location via the API
Adding a location via the file import
How do I view a location I've added?
How do I edit a location I've added?
How do I remove a location I've added?
Search Locations
How do I check if a vehicle is at a saved location?
Maintenance
Vehicle Maintenance
Maintenance (Preview)
Maintenance Service Reminders
Masternaut On Time
On Time FAQ
Settings and admin
How to reset a user's password
Forgot your Connect password?
Mass upload features
Mass update: vehicles
Fuel card
Start with Masternaut Fuel (fuel card)
Fuel card: Setup roles
Fuel card: Link manually unmatched transactions
Fuel card: Import of Fuel Card Transactions
Connected Cameras
Connected Cameras - Frequently Asked Questions
Connected cameras
MoveElectric
EV transition tool
Managing your Electric Vehicles (EVs) with MoveElectric
Incident Management
Cold Chain Solutions
Lomaco
Changing your fleet
Defit
Refit
Request an installation for a Migration
Request an installation for an Upgrade
Deactivate
Replacement Hardware Installation
Getting help and support
Introduction to the Customer Service Portal
Customer Service contact details
Finance contact details
Browse by hardware
Pulse
Pulse user guide
M210
M210 installation guide
M210: How to name or rename a vehicle
Tachofresh
What is Tachofresh?
Get Started with Tachofresh
Tachofresh FAQ
DVS Camera solution
Your OEM vehicle
Request an activation for a new OEM vehicle
FAQs for Ford OEM vehicles
Michelin Connected Fleet
How to manage Tacho alerts
HGV Navigation
Tachograph live alerts
Tacho Notifications for Michelin Connected Fleet Customers
Trailer Premium - FAQs
Live Tacho View
Welcome on board! > Michelin Connected Fleet
6 articles
Prerequisite : The user needs to have access to the Tachograph page. See this page: TBD. General notes. If the user clicks on the save button, the system is saving all changes (even if changes are in…
Updated 2 days ago
HGV Navigation Feature On T&L Bundles. OVERVIEW. As part of the new MICHELIN Connected Fleet Transport and Logistics bundles, HGV navigation is included (as of 1st Sept 2022). This feature allows ope…
Updated 2 days ago by Matt Childs
Introduction. This page doesn’t concern the Tachofresh features, this page is about a homemade feature. The purpose of this page is to describe the meaning of tachograph live alerts, how it works and…
TACHO UPDATE - NOTIFICATIONS. WHAT'S NEW? To continue the improvement of our Tachograph services, we can now offer configuration of alerts to allow emails to be sent to notify recipients on drivers t…
Question. Answer. What is Trailer Premium? Trailer Premium is Michelin Connected Fleet's premium trailer solution that offers enhanced functionality to meet customers needs. This includes trailer geo…
Introduction. This page aims to present the Live Tacho View - also called the Find Best Driver view. The view is driver-centric: if a driver is not identified using his tachograph driver card, data i…
