4 steps to install your fleet and get started
Step 1: Request shipping of your devices
Shipping your solution
Step 2: Book device installations or prepare for self-installs
Request an installation for a new vehicle
Step 3: Get your drivers onboard
Using the in-cab coach
In-cab coach
Using the SmarterDriver app
For Managers
How to give access to the MICHELIN SmarterDriver mobile app
Setting up your vehicle checks solution
Vehicle Checks Reporting for Managers
How to manage jobs with MICHELIN Connected Fleet Smart Job Management
How to approve and report on mileage expenses
How to improve driver behaviour
For Drivers
Managing Driver Identification and Privacy
Using Workflows In Smart Job Management
Drivers - Frequently asked Questions
Driver communication email
Step 4: Get started with MyConnectedFleet
Navigating the new-look MICHELIN Connected Fleet MyConnectedFleet
User
Vehicle
Group / Hierarchy
Upload driver keys
Get Started with MyConnectedFleet
Create & Configure Drivers
Frequently Asked Questions
App FAQ's
Improve your driving with the SmarterDriver app
View jobs with the SmarterDriver app
Perform vehicle checks with the MICHELIN SmarterDriver app
Submit your mileage claims with the MICHELIN SmarterDriver app
MyConnected Fleet FAQ's
Live positions
Journeys
How to subscribe to a report
How to create a report
Customise your reports
Role
Driver
Driver Management - How do I create a new driver?
What do I do if I have forgotten my MyConnected Fleet password?
How do the Groups work on MyConnected Fleet?
User Management - How do I create a new user?
How do I make changes to my driver details?
Removing a User & Driver
Drivers FAQ's
Drivers - Frequently asked Questions - FAQ
In-Cab Coach - FAQ
Installing the M210 - FAQ
Improving driver behaviour - FAQ
Clearing your browser cache
Connected cameras
Using MyConnectedFleet to manage your fleet
Low Emission Zone
Timesheets
Alerts
SMS Alert FAQ
Locations (POI)
Locations POI
What are locations?
How do I organise multiple locations?
How do I manage location groups?
How do I add a location?
Adding a location via the map
Adding a location via the manage location page
Adding a location via the API
Adding a location via the file import
How do I view a location I've added?
How do I edit a location I've added?
How do I remove a location I've added?
Search Locations
How do I check if a vehicle is at a saved location?
Maintenance
Vehicle Maintenance
Maintenance (Preview)
Maintenance Service Reminders
Michelin Connected Fleet Smart Job Management
Smart Job Management FAQ
Settings and admin
How to reset a user's password
Forgot your Connect password?
Mass upload features
Mass update: vehicles
Mass import: Drivers
Fuel card
Start with Masternaut Fuel (fuel card)
Fuel card: Setup roles
Fuel card: Link manually unmatched transactions
Fuel card: Import of Fuel Card Transactions
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Connected Cameras
Connected Cameras - Frequently Asked Questions
MoveElectric
EV transition tool
Managing your Electric Vehicles (EVs) with MoveElectric
Incident Management
Cold Chain Solutions
Lomaco
Passenger Check
Speeding Events
Speed Limit Changes
CoPilot Navigation
Drivers Guide to CoPilot - Installation Guide
Using CoPilot with Smart Jobs Management - Driver Guide
Managing the CoPilot Licenses
CoPilot Account Manager - Further Support & Help
FAQs for Renault OEM vehicles
Changing your fleet
Defit & Refit
Defit
Refit
Request an installation for a Migration
Request an installation for an Upgrade
Deactivate
Replacement Hardware Installation
Getting help and support
Introduction to the Customer Service Portal
Customer Service contact details
Finance contact details
Browse by hardware
Pulse
Pulse user guide
M210
M210 installation guide
M210: How to name or rename a vehicle
Tachofresh
What is Tachofresh?
Get Started with Tachofresh
Tachofresh FAQ
How to upload a DDD file
How to prompt a remote Download
System Overview
How to install and reset Tacholistener
How to add Remote Download Schedule
How to create a new User on Tachofresh
How do I add a a company card onto Tachofresh?
How to reset Tacholistener
How do I add a driver on to Tachofresh?
How do I retrieve a .DDD file?
How to check Upload History
What do I do if none of my Vehicles are doing a remote download on Tachofresh?
TCU
ATEX Certification for TCU
DVS Camera solution
Your OEM vehicle
FAQs for PSA (Stellantis) OEM vehicles
Request an activation for a new OEM vehicle
Renault Privacy Settings
FAQs for Ford OEM vehicles
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HGV solutions
Trailers
Trailer Premium - FAQs
TPMS In Life Replenishment - Frequently Asked Questions
Trucks
Historical Tacho View
How to manage Tacho alerts
Tachograph live alerts
Live Tacho View
HGV Navigation
Tacho Notifications for Michelin Connected Fleet Customers
Welcome on board! > Browse by hardware > Tachofresh
15 articles
Pre-requesites and first steps with Tachofresh
Updated 6 months ago by Matt Childs
Tachofresh is our solution for monitoring and managing drivers’ hours in goods vehicles, ensuring your business meets its obligations regarding driving hours regulations.
Frequently Asked Questions for Tachofresh
This video will go through how to upload a DDD file from your computer onto the tachofresh website. If you need help on how to get the DDD file from the tachograph, please see this article..
Updated 4 weeks ago by Michael Smyth
This video will show you how you are able to prompt a remote download. Yo umay have to prompt a download for a vehicle or driver if they are clsoe to the legal limit or if the remote download has not…
In this video, we will go through the dahsboard on the homepage, the live screen, an example of one of our reports & the vehicles Tab...
This video will show you how to firstly install Tacholistener which is required to undertake a remote download. The video will also talk you through how to reset the Tacholistener programme...
This video will show you how you are able to check the frequency of your remote downloads and how you are able to change the amount of days between each download...
Please watch the following video on how to create a new user on the Tachofresh system and the actions the users need to complete once they are set up...
Updated 3 weeks ago by Michael Smyth
There are 2 options for adding a new company card on to the Tachofresh website. If the company card is a new version of a card that is already on the website, then good news is that you will not have…
Updated 7 months ago by Matt Childs
In the bottom right of your screen click on the upward pointing arrow on your toolbar. Right click on the Blue downward pointing arrow (If this arrow is not showing it means that Tacholistener is not…
When you have a new driver in your fleet you will need to check their driving data on Tachofresh. You can't manually add a driver on to the Tachofresh website. What you will have to do is do a remote…
How to retrieve a DDD file . The DDD file is the file (format.vu or.esm) that you get with a manual download from the vehicle tachograph using a Tachograph Digital Download key. Manually retrieve the…
This video will show you how to check the upload history for your fleet. You will be able to see when your vehicles have last done a download and whether that was a manual download or a remote downlo…
Remote download will only work for vehicles with compatible tachographs. The remote downloads on Tachofresh happen automatically on the Tachofresh system as long as you have the following pre-requisi…
Updated
by
Michael Smyth
