4 steps to install your fleet and get started
Step 1: Request shipping of your devices
Shipping your solution
Step 2: Book device installations or prepare for self-installs
Request an installation for a new vehicle
Step 3: Get your drivers onboard
Using the in-cab coach
In-cab coach
Using the SmarterDriver app
For Managers
How to give access to the SmarterDriver mobile app
Setting up your vehicle checks solution
Vehicle Checks Reporting for Managers
How to manage jobs with MICHELIN Connected Fleet Smart Job Management
How to approve and report on mileage expenses
How to improve driver behaviour
For Drivers
Managing Driver Identification and Privacy
Using Workflows In Smart Job Management
Drivers - Frequently asked Questions
Driver communication email
Step 4: Get started with MyConnectedFleet
Navigating the new-look MICHELIN Connected Fleet MyConnectedFleet
User
Vehicle
Group / Hierarchy
Upload driver keys
Get Started with MyConnectedFleet
Create & Configure Drivers
Frequently Asked Questions
App FAQ's
Improve your driving with the SmarterDriver app
View jobs with the SmarterDriver app
Perform vehicle checks with the SmarterDriver app
Submit your mileage claims with the SmarterDriver app
MyConnected Fleet FAQ's
Live positions
Journeys
How to subscribe to a report
How to create a report
Customise your reports
Role
Driver
Driver Management - How do I create a new driver?
What do I do if I have forgotten my MyConnected Fleet password?
How do the Groups work on MyConnected Fleet?
User Management - How do I create a new user?
How do I make changes to my driver details?
Drivers FAQ's
Drivers - Frequently asked Questions - FAQ
In-Cab Coach - FAQ
Installing the M210 - FAQ
Improving driver behaviour - FAQ
How do I upload a .DDD file onto TachoFresh?
Clearing your browser cache
Connected cameras
Using MyConnectedFleet to manage your fleet
Low Emission Zone
Timesheets
Alerts
SMS Alert FAQ
Locations (POI)
Locations POI
What are locations?
How do I organise multiple locations?
How do I manage location groups?
How do I add a location?
Adding a location via the map
Adding a location via the manage location page
Adding a location via the API
Adding a location via the file import
How do I view a location I've added?
How do I edit a location I've added?
How do I remove a location I've added?
Search Locations
How do I check if a vehicle is at a saved location?
Maintenance
Vehicle Maintenance
Maintenance (Preview)
Maintenance Service Reminders
Michelin Connected Fleet Smart Job Management
Smart Job Management FAQ
Settings and admin
How to reset a user's password
Forgot your Connect password?
Mass upload features
Mass update: vehicles
Mass import: Drivers
Fuel card
Start with Masternaut Fuel (fuel card)
Fuel card: Setup roles
Fuel card: Link manually unmatched transactions
Fuel card: Import of Fuel Card Transactions
Connected Cameras
Connected Cameras - Frequently Asked Questions
MoveElectric
EV transition tool
Managing your Electric Vehicles (EVs) with MoveElectric
Incident Management
Cold Chain Solutions
Lomaco
Passenger Check
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Speeding Events
Speed Limit Changes
CoPilot Navigation
Drivers Guide to CoPilot - Installation Guide
Using CoPilot with Smart Jobs Management - Driver Guide
Managing the CoPilot Licenses
CoPilot Account Manager - Further Support & Help
FAQs for Renault OEM vehicles
Changing your fleet
Defit & Refit
Defit
Refit
Request an installation for a Migration
Request an installation for an Upgrade
Deactivate
Replacement Hardware Installation
Getting help and support
Introduction to the Customer Service Portal
Customer Service contact details
Finance contact details
Browse by hardware
Pulse
Pulse user guide
M210
M210 installation guide
M210: How to name or rename a vehicle
Tachofresh
What is Tachofresh?
Get Started with Tachofresh
Tachofresh FAQ
How do I add a a company card onto Tachofresh?
How to reset Tacholistener
How do I add a driver on to Tachofresh?
How do I retrieve a .DDD file?
What do I do if none of my Vehicles are doing a remote download on Tachofresh?
TCU
ATEX Certification for TCU
DVS Camera solution
Your OEM vehicle
FAQs for PSA (Stellantis) OEM vehicles
Request an activation for a new OEM vehicle
Renault Privacy Settings
FAQs for Ford OEM vehicles
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HGV solutions
Trailers
Trailer Premium - FAQs
TPMS In Life Replenishment - Frequently Asked Questions
Trucks
Historical Tacho View
How to manage Tacho alerts
Tachograph live alerts
Live Tacho View
HGV Navigation
Tacho Notifications for Michelin Connected Fleet Customers
Welcome on board! > Frequently Asked Questions
23 articles
4 articles by 2 authors
12 articles by 2 authors
2 articles by 1 author
The M210 is a self install unit which may only be plugged into an OBD II port directly or via extension cable provided. It is designed to be used in cars, LCVs and vans only. The device is not design…
Updated 2 months ago by Matt Childs
Why driver behaviour is important. Drivers are the single biggest influence on fuel consumption and safety. Even with the best vehicles and most optimised routes, how drivers behave has a significant…
First you will need to upload the.DDD file from your Tachograph. To do this please follow the instructions here. Once you have downloaded the.DDD file from the Tachograph and uploaded it on to your c…
Updated 4 months ago by Matt Childs
GOOGLE CHROME Press the Menu button in the upper right. Choose [Delete Browsing Data]. Press [Advanced]. Select the " Time Range " from the dropdown. Select the types of information you want to delet…
Updated 3 months ago by Matt Childs
Masternaut Connect’s camera solution allows you to replay and download footage recorded by the connected cameras installed in your vehicles, directly from Masternaut Connect. This guide will explain how to do this, and the user access required
