Frequently Asked Questions

19 articles

​How to subscribe to a report

How to subscribe to a Connect report

Updated by Bob Medlin

​How to create a report

How to generate your missing report

Updated by Bob Medlin

Clearing your browser cache

GOOGLE CHROME. Press the Menu button in the upper right. Choose [Delete Browsing Data]. Press [Advanced]. Select the " Time Range " from the dropdown. Select the types of information you want to dele…

Updated by Chris Stahle

Live positions

The Live Positions page allows you to track your fleet in real time. This guide shows you how to navigate the page and get better visibility of your fleet.

Updated by Bob Medlin

Journeys

The journeys page allows you to access the detailed data that Masternaut Connect stores on each journey undertaken by every vehicle in your fleet.This includes: location data, idling, harsh events etc.

Updated by Bob Medlin

Customise your reports

Configuration, customisation and filtering: focus on flexibility

Updated by Bob Medlin

Role

Define roles to control access to Masternaut Connect.

Updated by Bob Medlin

Driver

The ‘Drivers’ page allows you to setup the drivers for your fleet.

Updated by Bob Medlin

Improve your driving with the SmarterDriver app

How to improve your driving?

Updated by Matt Childs

View jobs with the SmarterDriver app

Your manager will assign you jobs. Each of these jobs will appear in the SmarterDriver app, helping you to track your working day.

Updated by Matt Childs

Perform vehicle checks with the SmarterDriver app

SmarterDriver gives you a simple, itemised checklist to complete before the first journey of the day

Updated by Matt Childs

Submit your mileage claims with the SmarterDriver app

Submit your mileage claims with the SmarterDriver app

Updated by Matt Childs

Connected cameras

Masternaut Connect’s camera solution allows you to replay and download footage recorded by the connected cameras installed in your vehicles, directly from Masternaut Connect. This guide will explain how to do this, and the user access required

Updated by Matt Childs

Driver Management - How do I create a new driver?

What is the purpose of the Driver page? The "Driver" page in MyConnectedFleet allows you to create and configure drivers for your fleet so you are able to see who is driving which vehicle. Create a D…

Updated by Michael Smyth

What do I do if I have forgotten my MyConnected Fleet password?

If you have forgotten your password, fear not, you are easily able to reset it through the login page. Click on "Reset Password". Enter your username. Click "Submit". You will then be prompted to che…

Updated by Michael Smyth

How do the Groups work on MyConnected Fleet?

Do NOT put vehicles in the defitted group. This is to be used by Internal MCF staff only. When your MyConnected Fleet account is created, it will automatically have 4 groups set up. These Groups are;…

Updated by Michael Smyth

User Management - How do I create a new user?

Following your first deployment with MICHELIN Connected Fleet, a user has been created for your company (usually the fleet manager in charge of the deployment). However, other people may need to have…

Updated by Michael Smyth

How do I make changes to my driver details?

Once the drivers have been set up on the MyConnected Fleet system, you will now be able to assign them to a vehicle, a driver key etc. If you haven't set up the drivers yet, please follow this guide.…

Updated by Michael Smyth

How do I upload a .DDD file onto TachoFresh?

First you will need to upload the.DDD file from your Tachograph. To do this please follow the instructions here. Once you have downloaded the.DDD file from the Tachograph and uploaded it on to your c…

Updated by Michael Smyth