Drivers - Frequently asked Questions - FAQ
When rolling out the Michelin Connected Fleet system to your drivers, it is normal for them to have a lot of questions. We have compiled a list of questions which you may receive from your drivers an…
4 steps to install your fleet and get started
Step 1: Request shipping of your devices
Step 2: Book device installations or prepare for self-installs
Step 3: Get your drivers onboard
Using the in-cab coach
Using the SmarterDriver app
For Managers
How to give access to the SmarterDriver mobile app
Setting up your vehicle checks solution
Vehicle Checks Reporting for Managers
How to manage jobs with MICHELIN Connected Fleet Smart Job Management
How to approve and report on mileage expenses
How to improve driver behaviour
For Drivers
Using Workflows In Smart Job Management
Drivers - Frequently asked Questions
Driver communication email
Step 4: Get started with MyConnectedFleet
Frequently Asked Questions
App FAQ's
Improve your driving with the SmarterDriver app
View jobs with the SmarterDriver app
Perform vehicle checks with the SmarterDriver app
Submit your mileage claims with the SmarterDriver app
MyConnected Fleet FAQ's
Live positions
Journeys
How to subscribe to a report
How to create a report
Customise your reports
Role
Driver
Driver Management - How do I create a new driver?
What do I do if I have forgotten my MyConnected Fleet password?
How do the Groups work on MyConnected Fleet?
User Management - How do I create a new user?
How do I make changes to my driver details?
Drivers FAQ's
Installing the M210 - FAQ
Improving driver behaviour - FAQ
How do I upload a .DDD file onto TachoFresh?
Clearing your browser cache
Connected cameras
Using MyConnectedFleet to manage your fleet
Journeys
Timesheets
Alerts
Locations (POI)
Locations POI
What are locations?
How do I organise multiple locations?
How do I manage location groups?
How do I add a location?
Adding a location via the map
Adding a location via the manage location page
Adding a location via the API
Adding a location via the file import
How do I view a location I've added?
How do I edit a location I've added?
How do I remove a location I've added?
Search Locations
How do I check if a vehicle is at a saved location?
Maintenance
Michelin Connected Fleet Smart Job Management
Settings and admin
Mass upload features
Fuel card
Start with Masternaut Fuel (fuel card)
Fuel card: Setup roles
Fuel card: Link manually unmatched transactions
Fuel card: Import of Fuel Card Transactions
Connected Cameras
MoveElectric
Incident Management
Cold Chain Solutions
Lomaco
Passenger Check
Speeding Events
CoPilot Navigation
Drivers Guide to CoPilot - Installation Guide
Using CoPilot with Smart Jobs Management - Driver Guide
Managing the CoPilot Licenses
CoPilot Account Manager - Further Support & Help
FAQs for Renault OEM vehicles
Changing your fleet
Defit & Refit
Defit
Refit
Request an installation for a Migration
Request an installation for an Upgrade
Deactivate
Replacement Hardware Installation
Getting help and support
Introduction to the Customer Service Portal
Customer Service contact details
Finance contact details
Browse by hardware
Pulse
M210
Tachofresh
What is Tachofresh?
Get Started with Tachofresh
Tachofresh FAQ
How do I add a a company card onto Tachofresh?
How to reset Tacholistener
How do I add a driver on to Tachofresh?
How do I retrieve a .DDD file?
What do I do if none of my Vehicles are doing a remote download on Tachofresh?
TCU
DVS Camera solution
Your OEM vehicle
FAQs for PSA (Stellantis) OEM vehicles
Request an activation for a new OEM vehicle
FAQs for Renault OEM vehicles
Renault Privacy Settings
FAQs for Ford OEM vehicles
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HGV solutions
