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4 steps to install your fleet and get started

Step 1: Request shipping of your devices

Shipping your solution

Step 2: Book device installations or prepare for self-installs

Request an installation for a new vehicle

Step 3: Get your drivers onboard

Communicating with your drivers

Drivers - Frequently asked Questions

Driver communication email

Using the in-cab coach

In-cab coach

How to coach your drivers

Using the SmarterDriver app

For Managers

How to give access to the SmarterDriver mobile app

How to manage jobs with Masternaut On Time

How to improve driver behaviour

How to approve and report on mileage expenses

Setting up your vehicle checks solution

Following up vehicle checks

For Drivers

Improve your driving with the SmarterDriver app

View jobs with the SmarterDriver app

Perform vehicle checks with the SmarterDriver app

Submit your mileage claims with the SmarterDriver app

Step 4: Get started with Connect

Get Started with Connect

Group / Hierarchy

Vehicle

Role

User

Driver

Upload driver keys

Using Connect to manage your fleet

Connect's new navigation

Navigating the new-look Masternaut Connect

Live Positions

Live positions

Journeys

Journeys

Timesheets

Timesheets

Reports

How to subscribe to a report

How to regenerate a report

Report on Out of hours/Working hours

Customise your reports

Track Fuel usage

Identify not used vehicles

Track Idling

Activity reports

Journey reports

Idling reports

Time at Location report

Not Moved Report

Input Usage Report

Reports FAQs

Alerts

Alerts

SMS Alert FAQ

Locations

Locations

Dashboards

Main Dashboard

Fuel savings

How to save fuel using Connect

Maintenance

Vehicle Maintenance

Winter Maintenance FAQ

Masternaut On Time

On Time FAQ

Settings and admin

Navigation and Icons

How to reset a user's password

Forgot your Connect password?

Mass upload features

Mass import: Connect users

Mass update: vehicles

Mass import: Drivers

Fuel card

Start with Masternaut Fuel (fuel card)

Fuel card: Setup roles

Fuel card: Link manually unmatched transactions

Fuel card: Import of Fuel Card Transactions

Connected Cameras

Connected cameras

MoveElectric

EV transition tool

Managing electric vehicles in Connect

Incident Management

Incident Management

Cold Chain Solutions

Cold Chain

Lomaco

Lomaco

Changing your fleet

Defit & Refit

Defit

Refit

Request an installation for a Migration

Request an installation for an Upgrade

Deactivate

Replacement Hardware Installation

Getting help and support

Introduction to the Customer Service Portal

Customer Service contact details

Customer portal access information

Finance contact details

Tachofresh access information

Browse by hardware

Pulse

Pulse user guide

M210

M210 installation guide

M210: How to name or rename a vehicle

Tachofresh

What is Tachofresh?

Get Started with Tachofresh

Tachofresh FAQ

Your OEM vehicle

Request an activation for a new OEM vehicle

FAQs for Ford OEM vehicles

Welcome on board! ​>​ ​Getting help and support

Getting help and support

5 articles

​Customer Service contact details

Get in touch with customer support for assistance with your vehicles tracking implementation.

Updated 2 years ago by Olivier

Introduction to the Customer Service Portal

Welcome to the Masternaut Customer Portal. The Masternaut Customer Portal is our easy-to-use website which allows you to: Request shipment of ordered telematics solutions, specifically for: Installin…

Updated 2 years ago by Anant Kapoor

Customer portal access information

The customer portal manages all your service requests and engineer bookings.

Updated 2 years ago by Olivier

Finance contact details

You have a question about billing, direct debit payment or you would like a copy of invoices or a statement of your account? Contact our Finance team directly.

Updated 2 years ago by Olivier

Tachofresh access information

Access to Tachofresh website and help website

Updated 2 years ago by Olivier

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