Getting help and support

Request an installation for a new vehicle

In-cab coach

How to give access to the MICHELIN SmarterDriver mobile app

Setting up your vehicle checks solution

Vehicle Checks Reporting for Managers

How to manage jobs with MICHELIN Connected Fleet Smart Job Management

How to approve and report on mileage expenses

How to improve driver behaviour

Managing Driver Identification and Privacy

Using Workflows In Smart Job Management

Drivers - Frequently asked Questions

Driver communication email

Navigating the new-look MICHELIN Connected Fleet MyConnectedFleet

User

Vehicle

Group / Hierarchy

Upload driver keys

Get Started with MyConnectedFleet

Create & Configure Drivers

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Improve your driving with the SmarterDriver app

View jobs with the SmarterDriver app

Perform vehicle checks with the MICHELIN SmarterDriver app

Submit your mileage claims with the MICHELIN SmarterDriver app

Live positions

Journeys

How to subscribe to a report

How to create a report

Customise your reports

Role

Driver

Driver Management - How do I create a new driver?

What do I do if I have forgotten my MyConnected Fleet password?

How do the Groups work on MyConnected Fleet?

User Management - How do I create a new user?

How do I make changes to my driver details?

Removing a User & Driver

Drivers - Frequently asked Questions - FAQ

In-Cab Coach - FAQ

Installing the M210 - FAQ

Improving driver behaviour - FAQ

Clearing your browser cache

Connected cameras

Low Emission Zone

Timesheets

Alerts

SMS Alert FAQ

Locations POI

What are locations?

How do I organise multiple locations?

How do I manage location groups?

How do I add a location?

Adding a location via the map

Adding a location via the manage location page

Adding a location via the API

Adding a location via the file import

How do I view a location I've added?

How do I edit a location I've added?

How do I remove a location I've added?

Search Locations

How do I check if a vehicle is at a saved location?

Vehicle Maintenance

Maintenance (Preview)

Maintenance Service Reminders

Smart Job Management FAQ

How to reset a user's password

Forgot your Connect password?

Mass update: vehicles

Mass import: Drivers

Start with Masternaut Fuel (fuel card)

Fuel card: Setup roles

Fuel card: Link manually unmatched transactions

Fuel card: Import of Fuel Card Transactions

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Connected Cameras - Frequently Asked Questions

EV transition tool

Managing your Electric Vehicles (EVs) with MoveElectric

Incident Management

Cold Chain Solutions

Lomaco

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Speed Limit Changes

Drivers Guide to CoPilot - Installation Guide

Using CoPilot with Smart Jobs Management - Driver Guide

Managing the CoPilot Licenses

CoPilot Account Manager - Further Support & Help

FAQs for Renault OEM vehicles

Introduction to the Customer Service Portal

Customer Service contact details

Finance contact details

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Defit & Refit

Defit

Refit

Request an installation for a Migration

Request an installation for an Upgrade

Deactivate

Replacement Hardware Installation

Pulse user guide

M210 installation guide

M210: How to name or rename a vehicle

What is Tachofresh?

Get Started with Tachofresh

Tachofresh FAQ

How to upload a DDD file

How to prompt a remote Download

System Overview

How to install and reset Tacholistener

How to add Remote Download Schedule

How to create a new User on Tachofresh

How do I add a a company card onto Tachofresh?

How to reset Tacholistener

How do I add a driver on to Tachofresh?

How do I retrieve a .DDD file?

How to check Upload History

What do I do if none of my Vehicles are doing a remote download on Tachofresh?

ATEX Certification for TCU

DVS Camera solution

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Request an activation for a new OEM vehicle

FAQs for Renault OEM vehicles

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FAQs for Ford OEM vehicles

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Trailer Premium - FAQs

TPMS In Life Replenishment - Frequently Asked Questions

Historical Tacho View

How to manage Tacho alerts

Tachograph live alerts

Live Tacho View

HGV Navigation

Tacho Notifications for Michelin Connected Fleet Customers

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Welcome on board! > Getting help and support

4 articles

Customer Service contact details

Get in touch with customer support for assistance with your vehicles tracking implementation.

Updated 10 months ago by Matt Childs

Introduction to the Customer Service Portal

The Masternaut Customer Portal is our easy-to-use website for many of your queries

Updated 9 months ago by Matt Childs

Finance contact details

You have a question about billing, direct debit payment or you would like a copy of invoices or a statement of your account? Contact our Finance team directly.

Updated 10 months ago by Matt Childs

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Updated 1 month ago by Stephen O'Neall

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