Customer Service contact details
Our customer support team members are professional, experienced agents. We understand the importance of your inquiry and are dedicated to provide the service and support you deserve.
Getting Started with MyConnectedFleet
Installing your M-210 OBD Device
Getting your drivers onboard
Using the in-cab coach
Using the SmarterDriver app
For Managers
How to give access to the SmarterDriver mobile app
Setting up your vehicle Checks solution
Following up vehicle checks
Managing jobs with MyConnectedFleet Smart Job Management
How to approve and report on mileage expenses
How to improve driver behavior
For Drivers
Drivers - Frequently asked Questions
Driver communication email
Navigating in MyConnectedFleet
Frequently Asked Questions
App FAQ's
Installing the SmarterDriver app
View jobs with the SmarterDriver app
Perform vehicle checks with the SmarterDriver app
Submit your mileage claims with the SmarterDriver app
My Connected Fleet FAQ's
Live positions
Journeys
How to subscribe to a report
How to create a report
Customize your reports
Role
Adding and Configuring Drivers
Drivers FAQs
Using MyConnectedFleet to manage your fleet
Timesheets
Alerts
Locations (POI)
Locations POI
What are locations?
How do I organize multiple locations?
How do I manage location groups?
How do I add a location?
Adding a location via the map
Adding a location via the manage location page
Adding a location via the API
Adding a location via the file import
How do I view a location I've added?
How do I edit a location I've added?
How do I remove a location I've added?
Search Locations
How do I check if a vehicle is at a saved location?
Maintenance
MyConnectedFleet On Time
Settings and admin
Mass upload features
MoveElectric
Incident Management
Using the MConnect mobile app
Drivers
FAQs for Renault OEM vehicles
Changing your fleet
Getting help and support
Your OEM vehicle
MICHELIN Connected Fleet Cameras
Getting Started
Accessing your Cameras portal
Configuring your Cameras settings
Navigating your Camera screen
Configuring settings for multiple Cameras
Set and manage your Camera Admin PIN
Manage PINs for Drivers
Set the language for your Camera screen
Driver Responsibility
Understanding and benefiting from Driving Events and Alerts
Manually trigger an Event during your trip
View recorded videos on your Camera
What is Camera MV + AI
Standby mode
Enabling encryption for SD card recordings
Creating Groups for your cameras
About g-force
What are Events?
Navigating your Camera portal
Viewing Events from the Device/Driver list
Viewing Events from Maps
Setting a Geographic Boundary (geofence)
Accessing the Camera Alarms Report
Control MV + AI alerts
Retrieving recordings from the time of an event
Configuring audio and visual alerts for events
Event settings
Email alerts
Accessing the Camera Health Reports
