Incident Management: FAQ
Updated 6 months ago by Matt Childs
4 steps to install your fleet and get started
Step 1: Request shipping of your devices
Step 2: Book device installations or prepare for self-installs
Step 3: Get your drivers onboard
Communicating with your drivers
Using the in-cab coach
Using the SmarterDriver app
How to give access to the SmarterDriver mobile app
How to manage jobs with Masternaut On Time
How to improve driver behaviour
How to approve and report on mileage expenses
Setting up your vehicle checks solution
Following up vehicle checks
Step 4: Get started with Connect
Using Connect to manage your fleet
Connect's new navigation
What are locations?
How do I organise multiple locations?
How do I manage location groups?
How do I add a location?
Adding a location via the map
Adding a location via the manage location page
Adding a location via the API
Adding a location via the file import
How do I view a location I've added?
How do I edit a location I've added?
How do I remove a location I've added?
How do I check if a vehicle is at a saved location?
Masternaut On Time
Settings and admin
Mass upload features
Start with Masternaut Fuel (fuel card)
Fuel card: Setup roles
Fuel card: Link manually unmatched transactions
Fuel card: Import of Fuel Card Transactions
Cold Chain Solutions
Changing your fleet
Defit & Refit
Request an installation for a Migration
Request an installation for an Upgrade
Replacement Hardware Installation
Getting help and support
Introduction to the Customer Service Portal
Customer Service contact details
Finance contact details
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